1. Orders Outside Mainland Spain

To place orders for the Canary Islands, Ceuta, and Melilla, as well as for other countries outside of Spain, please contact the FAST AUTO PARTS, S.L. sales department via email at info@fastauto.parts or by phone at +34 722 888 211.

2. Pricing and Technical Support

• FAST AUTO PARTS, S.L. reserves the right to update prices and technical specifications daily at any time without prior notice.
• The prices set by FAST AUTO PARTS, S.L. do not include advice, installation, operational training, or any other type of technical support beyond what is specified in the warranty regulations.
• Individual prices for each product include the corresponding VAT (IVA).

3. Purchase and Payment Process

Once a purchase is made via STRIPE, credit card, PayPal, or bank transfer, the customer will receive a copy of the order at the provided email address, pending final confirmation from our online department.

If bank transfer is selected, our Sales Department will provide the account number to proceed with the payment. After the transfer is made, you must send the proof of payment to info@fastauto.parts. Once the funds are cleared in our account, the goods will be prepared for shipment.

4. Shipping and Delivery Times

• Shipments are processed within 24 to 48 business hours. Orders registered on non-business days will be managed on the following business day.
• FAST AUTO PARTS, S.L. ships on a PREPAID (Portes Pagados) basis through transport agencies such as MRW or DHL.
• Parts will be delivered to addresses in mainland Spain within 24-48 business hours following the date of dispatch.
• For shipments to other destinations, please consult us for specific delivery times.
• If the customer wishes to use their own transport agency, they must select “Customer Collection” (Recogida por el cliente). We will notify you when the material is ready for your agency to collect it from our facilities.

5. Reception and Claims

The customer must verify that the received goods correspond to the order, match the invoice or shipping document, and are in the correct condition, packaging, and with all necessary documentation.

To accept any claims, you must **state the issue on the carrier's delivery note** and notify us via email at info@fastauto.parts within 24 hours of receipt.

6. Ownership and Stock Availability

• FAST AUTO PARTS, S.L. retains ownership of all products sold until the full amount has been satisfied.
• For products where available stock is not referenced, please contact us at info@fastauto.parts or +34 722 888 211 for availability information.

1. Deadlines and General Requirements

The user has 15 business days to return a product if not satisfied, provided the material has not been altered, tampered with, or opened. Presentation of the original purchase invoice is an essential requirement.

2. Return Procedure

To initiate the process, send an email to info@fastauto.parts attaching a copy of the invoice and/or purchase order. A return request form will be sent to the buyer's email, which must be completed, signed, and returned to us.

3. Errors or Defects by the Company

If there is an error in identifying the part or a defect caused by FAST AUTO PARTS, S.L., the part will be replaced. In this case, FAST AUTO PARTS, S.L. will cover the shipping and return costs.

4. Customer Ordering Errors

In cases where the ordering error is made by the customer, all shipping and return costs shall be borne by the buyer. The items must be sent back to FAST AUTO PARTS, S.L. with shipping prepaid.

5. Verification and Refunds

In both cases, an exchange or return will only be processed once the part's arrival at our warehouse is verified and its original condition is confirmed. If a replacement part is unavailable, a refund will be issued after verifying the item's condition at our facilities.